The Dodge Correctional Institution is shown on Aug. 29, 2024, in Waupun, Wis. Nicole Johnson says her boyfriend who is incarcerated at the prison is unable to receive funds to purchase supplemental foods due to the malfunctioning of the state’s privately run money transfer system. (Joe Timmerman / Wisconsin Watch)
The conglomerate that enables deposits and purchases also runs a prison phone system that has left families disconnected.
This story was produced and originally published by WPR and Wisconsin Watch.
The online system Wisconsin prisoners rely on to receive money from loved ones recently crashed, leaving them unable to pay for items like extra food and hygiene products.
The Wisconsin Department of Corrections contracts a private company, Access Corrections, to allow people outside of prison to transfer funds to those inside. Those transfers occur through the company’s app, website, phone system, mail and in-person options. But multiple people told WPR and Wisconsin Watch they could not make deposits beginning this week.
A screenshot of the Access Corrections website is shown on May 22, 2025. The Wisconsin Department of Corrections contracts with the private vendor to allow people to send money to prisoners, but the system is not working.
The Access Corrections website and app display nothing more than a white screen and the message: “Sorry, the service you’re looking for is currently unavailable.”
Those who dial an Access Corrections phone number hear a recorded message saying the company can’t take deposits online or over the phone and that it is working to resolve the issue.
In-person deposits at locations throughout Wisconsin are also unavailable, according to an affiliate’s website. It is unclear whether physical mail deposits still work.
Access Corrections operates deposit systems nationwide, the Wisconsin Department of Corrections says on its website. The company is part of Keefe Group, a conglomerate that includes ICSolutions, which runs a glitchy prison phone system that has left Wisconsin families disconnected in recent months.
A Department of Corrections spokesperson said she was working on a response, which did not arrive by this story’s deadline.
The Keefe Group did not respond to multiple requests for comment.
Robin Guenterberg typically sends his daughter at Taycheedah Correctional Institution $300 a month, with Access Corrections collecting a fee.
His daughter, who he requested not be publicly named, uses most of that money to buy items from the prison’s commissary. She has a chronic health condition and relies on commissary chicken and tuna packets to supplement regularly provided meals, Guenterberg said.
The daughter has lost more than 20 pounds since entering prison late last year, Guenterberg said, adding that he and his wife purchase vending machine items during visits and make additional deposits to help their daughter maintain a healthy weight.
If Access Corrections fails to quickly restart deposits, she may lack funds to place a commissary order for next week, Guenterberg said.
Sarah Liebzeit successfully added funds to her incarcerated son’s account late Monday night. But issues with his prison-provided electronic tablet have prevented him from spending it at Stanley Correctional Institution, she said.
“This is now another issue because the tablets have been just horrible,” Liebzeit said.
Some incarcerated people work low-wage jobs inside their prison. Their pay falls short of covering phone calls, extra food, hygiene products and medical co-pays without outside deposits, multiple family members told WPR and Wisconsin Watch.
Nicole Johnson said her incarcerated boyfriend earns $20 every two weeks at his Dodge Correctional Institution job. Wisconsin’s typical copay charge of $7.50 per face-to-face medical visit is among the highest in the country — more than half of his weekly earnings.
Johnson said she tries to add $50 to her boyfriend’s account twice a month so he can purchase rice and beans to supplement regularly provided meals.
“It’s just how I take care of him right now,” she said.
The Access Corrections crash, she added, “makes me sad because I don’t want him to be hungry all freaking week.”
This article first appeared on Wisconsin Watch and is republished here under a Creative Commons Attribution-NoDerivatives 4.0 International License.